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Lifetime Guarantee of Authenticity
We at Autographs-RockAndPop.com place customer satisfaction and confidence before any financial consideration.
To the best of our knowledge and expertise, all autographs sold by us are genuine and as described.
Collectors will be aware that for various reasons (be it geographical or deceased artists and celebrities) not all signatures can be collected by us in person. Therefore we as a dealer must rely on database, collectors, other dealers and our vast experience to ensure signatures are genuine.
We offer a lifetime guarantee of authenticity based upon the tenets mentioned below
If any purchaser has any doubts about a particular signature supplied by us, they can obtain the written opinion of a recognized authority on autographs and send it to us with the item in question.
We may then obtain a second opinion and if the item is still in doubt we will fully refund the original customer, who must supply proof of purchase.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue and Gallery. Click on any items that you wish to buy and press the 'Click Here to BUY' button. You will be asked for a few details that we need to be able to satisfy the order.
Postage and packaging is £3.99 If insurance is desired, the total delivery charge is £9.99 per item.Multiple purchases can be shipped together to save on postage.
We try our best to turn items around very quickly and most items are despatched within 3 days of receipt of order. Some orders go out the same day. You will receive an e-mail confirming despatch of your order.
Postage and packaging is £12.99
We are able to deliver to most countries in the world. If we cannot deliver to your specified country a member of our customer service team will contact you to organise alternative arrangements.
Advance payment by sterling cheque made payable to Autographs-RockandPop.
For secure card transactions, we recommend Barclaycard Merchant Services: payment is acceptable by Visa and Mastercard.
Customer choice and satisfaction is our main aim. We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund (excluding packing & delivery) provided that you return them to us undamaged and in their original packaging within 14 days of receipt.
How to return items
If you wish to return goods to us, you may do so without giving us prior notice. In this case please pack the goods in their original packing and take the package to any Post Office, affix the correct postage and send to:
31 Halton Way,
Newcastle upon Tyne
Refund and exchange process
Please allow up to ten working days for your goods to be returned to us via the Post Office. As soon as we receive the goods we will endeavour to process your request, for either a refund or replacement, within 3 working days.
If you would like further information on our returns and refunds policy please call our customer services line on +44 (0)191 2363868, or e-mail our customer services with your query.
How to cancel your order
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.
To cancel this contract, either telephone the Customer Service Team on +44 (0)191 2363868, or e-mail our customer services with the order number and your instruction to cancel.
If we have already shipped your order, you will need to package the relevant items and send them back to us.
If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible and in any case within 30 days after we receive your notification.
Autographs-RockandPop do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.