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Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue and Gallery. Click on any items that you wish to buy and press the 'Click Here to BUY' button. You will be asked for a few details that we need to be able to satisfy the order.
UK Delivery
Postage and packaging is £5. If insurance is desired, the total delivery charge is £6.50 per item.
We try our best to turn items around very quickly and most items are despatched within 3 days of receipt of order. Some orders go out the same day. You will receive an e-mail confirming despatch of your order.
Worldwide delivery
Postage and packaging is £7.50. If insurance is desired, the total delivery charge is £12.50 per item.
We are able to deliver to most countries in the world. If we cannot deliver to your specified country a member of our customer service team will contact you to organise alternative arrangements.
Payment
Advance payment by sterling cheque made payable to Autographs-RockandPop.
For secure card transactions, we recommend Barclaycard Merchant Services: payment is acceptable by Visa and Mastercard.
Address
Autographs-RockAndPop
31 Halton Way,
Melbury,
Great Park,
Newcastle upon Tyne
NE3 5RQ
United Kingdom
Telephone
+44 (0)191 2363868 (24hr answering machine)
+44 (0)7860 333192 (mobile)
Return, refund, and cancellation policy
Our guarantee
Customer choice and satisfaction is our main aim. We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund (excluding packing & delivery) provided that you return them to us undamaged and in their original packaging within 14 days of receipt.
How to return items
If you wish to return goods to us, you may do so without giving us prior notice. In this case please pack the goods in their original packing and take the package to any Post Office, affix the correct postage and send to:
Autographs-RockAndPop
31 Halton Way,
Melbury,
Great Park,
Newcastle upon Tyne
NE3 5RQ
United Kingdom
Refund and exchange process
Please allow up to ten working days for your goods to be returned to us via the Post Office. As soon as we receive the goods we will endeavour to process your request, for either a refund or replacement, within 3 working days.
If you would like further information on our returns and refunds policy please call our customer services line on +44 (0)191 2363868, or e-mail our customer services with your query.
How to cancel your order
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.
To cancel this contract, either telephone the Customer Service Team on +44 (0)191 2363868, or e-mail our customer services with the order number and your instruction to cancel.
If we have already shipped your order, you will need to package the relevant items and send them back to us.
If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible and in any case within 30 days after we receive your notification.
Privacy Policy
Autographs-RockandPop do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.
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